Skip To Content
Information Technology

Systems Analyst Senior EMR

  • Location: UPMC Global Technology Operations Centre
  • Job ID: SASEMRG001
  • Department: IT
  • Reports to: Applications Service Manager
  • Job Post Close Date: 02 October, 2022


Looking to advance your career in Healthcare Information Technology or have you considered applying your technical expertise to a different industry that has endless opportunities to innovate? Healthcare is on the verge of major technological disruption and UPMC is leading the way by leveraging its vast global patient reach, and acclaimed health IT innovations. UPMC’s Global Technology Operations Centre (GTOC) in Europe extends our innovation reach to global markets and is enabling the next generation of healthcare delivery solutions for our patients around the world.
UPMC, a not-for-profit US-based academic and multinational healthcare system, is expanding and localizing its industry leading IT services and innovation, to support its growing global presence. Located in the sunny southeast of Ireland and in the heart of Kilkenny’s growing tech cluster, UPMC’s Global Technology Operations Centre (GTOC) is building leading edge infrastructure and services that will enable the next generation of healthcare delivery solutions for our patients globally. 

As an extension of UPMC’s US-based operations, the GTOC team supports healthcare facilities in Ireland, Italy, and Asia. We want you to be part of our expanding team, where you can engage with clinical and business leaders, innovate new solutions, and realise first-hand how technology improves patient experience, paving the path for the future of healthcare. Come join our team of accomplished technologists who collaborate seamlessly across borders, develop global healthcare IT skills, and support optimal work / life balance through flexible work arrangements. 

Overview of the Post
Under the general direction of Applications Services Manager, the Senior Systems Analyst EMR oversees the software management lifecycle for all enterprise and critical applications deployed across UPMC’s international facilities. Responsible for the on-going assessment, design, and development and implementation of administrative and clinical systems.
Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of hospital administrative and clinical information systems; critically evaluate information from various sources, distinguish user needs from actual business needs and partner with business users, project managers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations. Ensures the continued optimization and alignment of UPMC’s investment in software systems, with the evolving business and clinical requirements across all functional areas. The applications services team will facilitate comprehensive programs and governance to appropriately select, maintain, support, and optimize applications such as Electronic Medical Record (EMR), Enterprise Resource Planning (ERP), Human Resources (HRIS), ancillary clinical systems (LIS, RIS/PACS, Cardiology, etc), financial, quality, etc. Critical to this role, is a consistent focus on service delivery excellence which requires the ability and desire to thoroughly understand UPMC’s business and clinical models, exceptional communication skills between business, clinical, and technology professionals, and a disciplined approach to service delivery, project management, software management lifecycles, change management governance, and vendor management.


• Develop and maintain tools and processes to effectively manage the full lifecycle of UPMC’s inventory of software applications across facilities in Europe and future expansion. 
• Define external interfaces, constraints, quality issues and other non-functional requirements.
• Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions.
• Partner with project managers to complete requirements documentation in accordance with project schedule.
• Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
• Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
• Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
• Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
• Develop and execute project presentations.
• Participate in special projects as required.
• Participate in the development of various departmental training initiatives.
• Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.
• Manage the full lifecycle of application integrations.
• Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
• Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
• Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements. 
• In coordination with business process owners and technical teams, develop, implement, and manage Disaster Recovery (DR) solutions in alignment with criticality and the respective Business Continuity Plans (BCP’s).
• Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc. and are made available across the organization as appropriate.
• Performs vendor management by maintaining oversight and escalations of all issues and product enhancements. Monitors vendor’s performance in accordance with purchasing, services, and support contracts. 
• In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution. 
• Develops formal proposals for application investments to include budget, ROI, resource requirements, business case, success metrics, and timelines. 
• Performs additional duties and management responsibilities as assigned. 
• Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
• Responsible for ensuring that service is provided to the IT client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviours
• Knowledge of GDPR, HR system implementation, and European HR system support required.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Qualifications and Experience:

Qualifications / Education/Experience:

 • Experience in a hospital or clinic setting preferred
• Experience Supporting Patient Administration Systems, Electronic Medical Record System, Laboratory systems, Radiology/PACS systems
• Experience with HL7, FHIR, API integration technologies
• Healthcare Information Technology experience
• Seven years of total related experience, including three years in a senior or lead role, OR equivalent combination of education/experience. Degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise level applications. 
• 5 years’ experience implementing, supporting, and/or training on one or more of the following enterprise level applications: Electronic Medical Records (TrakCare, Cerner, EpicCare, Meditech), Enterprise Resource Planning (SAP, Oracle), Human Resource Management (MegaHR, Cornerstone, Peoplesoft, Workday), Patient Administration (iSoft, TrakCare, EpicCare, Meditech).
• Experience directly managing 3 or more employees.
• Off hours support may be required. The frequency varies based upon business needs
• Full clean driver’s license

This job description is intended to be an outline of the areas of responsibility. As UPMC Global Technology Operations Centre and the post holder develop, this job description may be subject to review considering the changing needs of the Centre. 


A $24 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International. 
Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at WIT Arena and the UPMC Concussion Network. UPMC is the Official Healthcare Partner of the GAA and GPA. 

Information Technology Position Job Postings
Information Technology Positions

Find a complete list of open information technology positions.